PRIVACY POLICY
Privacy Policy – Version 1
Date last updated – December 27, 2022
1. GENERAL PROVISIONS
Protecting your privacy and ensuring that your personal data is held securely is very important to Entuple E-Mobility Private Limited ("Entuple" or "we/our/us" or the "Company", which includes its divisions, affiliates and group companies).
We collect information about you when you visit our Website (https://www.entuplemobility.com/), use our services, or view our online advertisements. The information which we collect and store during normal use of the site is used to monitor the use of the site and to help further development of our products and services.
By using the Website and voluntarily providing us with information (personal and/ or non- personal), you are consenting to our use of it in accordance with this Privacy Policy, which also includes sharing this information with relevant third parties. This Privacy Policy applies only to the Website. The text and graphic links on the Website may link to third party social media sites, websites and information and service providers that may also collect information from you. In addition, some of the pages on the Website may lead to co-branded web pages that are hosted and served by third-parties. In each of the said cases, we have no control over the privacy policy of any third-party and advise you to please examine their privacy policy prior to submitting any personal information.
In general you can visit the Website on the Internet without telling us who you are or providing personal information. Such use does not result in any personally identifiable data being collected or stored. We may however collect information about you when you visit the Website, use our services, or view our online advertisements. Having said that, unless you submit personal information about yourself by filing in any form on the Website or by sending us an e-mail, we are not obliged to maintain any other personal information as a result of your access and usage of this Website.
The information which we collect and store are details collected during normal use of the Website by you, and may be used to monitor your use of the Website thereof and to help further development of our products and services in India or market or promote additional products and/or services to you, unless you specifically ask us in writing not to do so.
We do not share your personal information with third parties, unless we need to share your personal information to provide the product(s) or service(s) you have requested and we have asked for and obtained your explicit consent. The foregoing notwithstanding, if (1) disclosure was required by law, rule or regulation or was in response to a valid order of a court or authorized agency of government or other legal process and/or; (2) When we find your action on the Website violates the terms and condition or any of your usage guidelines for specific products or services.
This Privacy Policy will apply when you use the Website to discover more information about us and our products and/or services.
By accessing this website, or submitting your personal information through this Website, you shall be consenting to it being processed in the manner described above by the Company and our partners around the world. If you have submitted personal information through this Website and wish us to cease using it for the purposes submitted, please contact us. At any time, if you are concerned that the information we hold about you is incorrect, please do not hesitate to contact us to correct such information.
We are strongly committed to the protection of your privacy online and accordingly, we take security measures in relation to the information and personal data that is contained at our facilities and restrict access to the Website, buildings, computer rooms, office desk, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.
We also take appropriate technical and organizational measures to protect the personal information provided to us by you against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. We also take further measures to comply with the relevant statement regarding what we can do with personal information we obtain from you.
We endeavour to detect and investigate every breach of security by having relevant controls in place which should alert us to a breach of security. We may also use encryption technology from time to time to assist in protecting any information or data which you submit. Having said that, we cannot and do not guarantee the security of any personal information or data you disclose online, having regard to the nature of the Internet. In any event, you accept the inherent security implications of disclosing information over the internet and agree not to hold us responsible for any breach of security unless we have been negligent or wilfully in default of our obligations under the relevant legislation.
When processing personal data, we attach great importance to protecting your private sphere and ensuring that your data are secure. This data protection policy tells you about the data we process, why we need them, and how you can lodge an objection to the processing of your data.
We collect, process and store personal data (including IP addresses) only as permitted by law or if you have given your consent, for example when registering for an event or a service or when registering for an account on the Website.
2. INFORMATION WE COLLECT
We collect several types of information from and about users of our Website, including information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, geo-location information when permitted by you on your device, details of transactions carried out by you on or through the Website, or any other identifier by which you may be contacted online or offline as well as other demographic data (“Personal Data”), that is about you but individually does not identify you, including but not limited to the type of interaction on our Website or other statistical information relating to the Website use, and any other information provided by you on our Website (“Usage Information”), and information and data about your searches on our Website, products/ services checked or verified on our Website, internet connection, the equipment you use to access our Website and usage details.
3. HOW WE COLLECT AND USE THE DATA AND INFORMATION
We collect this information:
• Directly from you when you provide it to us on the Website, including when you provide the information on the Website or create an account on the Website or otherwise during online interactions.
• Automatically as you navigate through the Website. Information collected automatically may include usage details, internet protocol addresses, and information collected through cookies, and other tracking technologies.
• From third parties, for example, our business partners or service providers, who have received the information from you with consent to further disclose to third parties.
We, or third parties authorized by us, may use the information provided by you in the following ways, being:
• To provide you information relating to our products and services;
• To provide any support services to you
• To update you upon the development and news with respect to products and services
• To conduct research and analysis to detect, prevent, mitigate and investigate fraudulent or illegal activities
• To collect any monies owed by you to us
• Diagnose service or technical problems, maintain security
• To help you efficiently access the app and avail services
• Monitor aggregate metrics such as total number of users, traffic, and demographic patterns
• For advertising and marketing communications. We may also share non-personal information with third parties such as, our advertisers, sponsors, investors, business partners
• To carry out our obligations and to process transactions arising from any contracts entered into between You and Us
• To notify you about changes on the Website, or any other of our products and services
• Notify You, if possible, in the event we become aware of any breach of the security of Your information and take appropriate action to the best of Our ability to remedy such a breach
• To enable us to comply with legal and regulatory obligations
4. DATA RETENTION AND PROCESSING
We will use and retain your information for such periods as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We retain your data as long as necessary for our business relationship with you, or as long as we have a legitimate interest in continuing to store the information. We delete your personal data in all other cases, except when continued storage is required under the law.
In general, you may visit our Website without providing personal information. When you visit the site, our servers make a temporary record of each access in a log file. The following technical data are collected and stored by us:
• The IP address of the computer used to access the site
• GPS location, if allowed
• The date and time of access
• The website from which access was obtained, as well as the search term used, as applicable
• The name and URL of the accessed file
• The search queries used
• Your computer’s operating system (shown by the user agent)
• The browser you are using (shown by the user agent)
• The type of device, if access is obtained through a mobile telephone
• The transmission protocol used
• By collecting and processing these data, we promote system security and stability, allow for error and performance analysis, and serve internal statistical needs. This also enables us to optimize our online services. In addition, IP addresses are used to preset the Website.
• The user's navigation path on the Website
• The length of time the user spends on the Website or subpage
• The subpage from which the user leaves the Website
• The country, region or city from which the Website is accessed
• The terminal device (type, version, colour depth, resolution, width and height of the browser window)
• Repeat or new visitor
We may use any available technology for such automatic data collection, including but not limited to:
Cookies – Cookies are small text files that are placed on your computer when you visit our Website. When you return to the Website, your browser transmits the information contained in the cookies back to us, and this allows the system to recognize your terminal device. With the help of cookies, we are able to optimize our Website and facilitate its use.
When you visit our Website, a popup message informs you of our use of cookies and of the fact that visiting the site implies your consent. If you opt not to permit the use of cookies, you may deactivate and delete all cookies at any time. For more information, consult your browser’s help function. If you choose to deactivate cookies, however, certain functions on our Website may no longer be available to you. The deactivation or deletion process must be repeated if you use a different browser or terminal device.
To manage or deactivate the use of cookies by third-party providers, visit the respective website. As we do not operate their website, we are not responsible for it, nor do we have any influence on its contents or accessibility.
• Flash Cookies. Certain features of our Website may use local stored objects (or flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies and we advise you to keep yourself updated on how to manage your privacy and security settings for flash cookies on your device.
• Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Social media and third-party links
Our Website may contain plugins and links to several social networks and third-party websites (Facebook, Twitter, LinkedIn, Google+ etc.). The links are marked with the logos of the providers. Clicking on a link takes you to the relevant social media platform or third-party platform, where this data protection policy does not apply. The provisions that apply there can be found in the data protection policy posted on the respective provider's website.
Personal information is not transmitted to the social media provider or the third party service provider until you click on a link or plugin. By accessing the linked site, you are allowing the provider to process your data. We have no control or influence over such data processing, nor do we have information about the extent of data collection, the purposes for which the data are processed, or the retention period. We have no information about the deletion of data by the plugin provider.
5. RIGHTS YOU HAVE
You have the following rights concerning your personal data:
• You are entitled to request information about your stored data.
• You may request that your personal data be corrected, supplemented, blocked or deleted.
• If you have consented to the processing of your data, you may revoke that consent at any time, effective going forward.
6. AMENDING THIS DATA PROTECTION POLICY
We reserve the right to amend or supplement this policy at any time, as we see fit and in accordance with data protection law. Please consult this policy on a regular basis.
7. GREIVANCE OFFICER
If you have questions about your rights concerning your personal data or related issues, please write to our grievance officer at:
Tijo Thomas
Entuple E-Mobility Private Limited
A03, Diamond District, HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka, PIN - 560008
Email Address: info@entuplemobility.com
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